OPPORTUNITY

With a bold transformation strategy that sought to place the ‘Community First’ in every way, City of Port Phillip sought a partner to help them develop and facilitate a methodology to optimise their operating model and critical programs of work. In focus for this review were the development of an Enterprise Project Management Office, an enhanced focus on ‘Property and Assets’ and ‘Great Places and Precincts’ portfolios, and a continued uplift of Customer Service. 

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WHAT WE DID

• Development of a methodology to engage broad cross functional stakeholders in defining critical problems that were relevant to performance uplift​;
• Facilitation of systemic but accelerated ‘Deep Dives’ to support broad data gathering with stakeholders to understand current challenges and opportunities​;
• Development of agile project disciplines and rhythms to enable short and mid term action plan development​;
• Identification of systemic capability, change leadership and org design challenges relevant to enable effective change​.

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The work was the initiation of an 18 month partnership that included early advisory support and then transitioned to implementation support that focussed on enablement of internal teams to lead the work.