OPPORTUNITY

As a provider of critical services to a broad range of individuals and groups who have become isolated and disengaged from the community, Reclink was experiencing funding challenges and leadership instability that were threatening its viability. These challenges required a deliberate approach to stabilising and rebuilding the organisation to ensure its survival.  ​

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WHAT WE DID

Spring Point consultants supported Reclink’s Board to undertake a whole of organisation review to enable a refreshed strategy and to revitalise the operating model. We consulted with internal leaders, the board, external partners and clients to build a picture of current and future state needs. ​

The data from this broad diagnostic was fed into a series of Board workshops facilitated by Dylan Flavell, to support the generation of a new strategic plan and direction for the organisation. A range of tools were used during this process to conduct the review (Spring Point’s Systemic Review Methodology), to support the Board and CEO to redefine the purpose, mission and vision of the organisation (see example of graphic recording output), to identify strengths and weaknesses in the business model (Business Model Canvas), and to assess the current effectiveness of the Reclink Board (the Australian Institute of Company Directors 10 Principles that Promote Good NFP Governance). ​

OUTCOME



​This work became the backbone of Reclink’s existing strategic plan which has been key in delivering in excess of 100% revenue growth in the following 12 months.​

Spring Point continued to support Reclink’s Board and CEO and completed a 12 month ‘strategy plan check in’ to monitor progress to plan.​