CHALLENGE & OPPORTUNITY

7 Eleven has a proud history as an iconic global retailer with the goal of reaching a billion customer moments by 2030.

An underpinning assumption behind the organisation’s strategy and mission is the acknowledgement that the organisation, teams and people need to fundamentally change the way they work to enable customer centricity fuelled by innovation, speed and sustainability. To support this, 7 Eleven made the decision to adopt an agile operating model, behaviours and ways of working; scaled out broadly across the business. 

HOW WE HELPED

To enable this 7-Eleven sought our support to build a digital induction program that achieved the following:

• Upskill new starters on the Agile operating model and related ways of working
• Accommodate varied learner needs, recognising some team members will require depth in Agile, whilst others won't
• Engage learners at a critical point of their experience with 7-Eleven, but does so without an intact ‘cohort’, requiring a digitally powered and self paced solution
• Achieve rapid knowledge uptake and skill acquisition that quickly develops confidence and comfort in new starters

We set about rapidly developing and deploying an impactful behaviour change solution focused on truly enabling agile at scale at 7-Eleven.

We partnered with 7-Eleven to develop their Agile Learning Academy, a broad capability and behaviour change solution that is targeted at upskilling people and teams into new ways of working and operating.

The Agile Academy is a learning solution that features:

• A learner centred approach that enables tailored learning journeys based on specific role and that recognises existing skill strengths and gaps
• A blended solution, that enables learning through digital, social and experiential channels
• A solution that prioritises measurement of change to ensure impact and accountability
• An experience that is about behavioural change, not training, with on-the-job application being central in ensuring knowledge turns into skill that then crystallises into habit.
  

REAL IMPACT FOR NEW STARTERS

On average, new starters are accessing the Agile Academy assets approximately 15 times each, a clear indication that the program content is delivering real value through the learning journey design.