In an age of digital disruption, as our client evolved to meet marketplace challenges, the skills and capabilities of employees needed to evolve and support future business aspirations.

Managing the accelerating decline of letters as customers continued to switch to alternative modes of communication, significant changes faced the organisation, including a three year program of job reductions in the postal business.

CHALLENGE & SOLUTION

Equipping employees with the skills and practical strategies to come to terms with and manage change emerged as a priority. A blended, “Leading Self Through Change” program incorporating face-to-face workshops, eLearning, a participant journal and practical resources was developed to ensure that employees have the understanding, tools and resilience to effectively navigate and lead themselves though ongoing ambiguity.

In addition, managers needed the skills and confidence to lead their teams through the disruption while balancing the commercial implications of the transition. 

We designed, developed and deployed a blended learning program comprising of four modules for Leading Self through Change, each exploring a different aspect of an individual’s change journey including:

1. Module 1: Understanding change and my reactions to it
2. Module 2: Responding in a constructive way to changes
3. Module 3: Sustaining my progress and wellbeing during change
4. Module 4: Supporting others to manage change well
5. 
   

As well as four modules for Leading Others through Change:

1. Module 1: Gain insight to leading others through change
2. Module 2: Take action to support and respond to their teams as they work through change
3. Module 3: Leading a sustained approach to dealing with ongoing ambiguity and change
4. Module 4: Change communications challenges

WHAT WE DID

• Learning Design
• Content and Tool Development
• Facilitation and eLearning Deployment
  
• Training Evaluation
• Reporting
• 
  

CALLOUT

Blended solution for modern learners

Our design is a blended learning solution that meets the needs of modern learners (i.e. they are “just in time, just enough and just for me”). Ingredients of this program included immersive workshops, individual and group coaching, eLearning, learning games, curated content, workbooks, quick reference guides, performance support tools and learning transfer activities.

Learning that's Sticky

While we pride ourselves on the progressive nature of our learning design, we are also highly pragmatic. With strong expertise in neuroscience and contemporary adult learning principles, this learning was designed to promote enduring behavioural change. We do this by targeting the ‘knowing- doing’ gap, through solutions with a bias towards application and reinforcement to maximise learning transfer on the job. 

Evidence Based Content

Our firm includes a wide range of specialists (management consultants, organisational psychologists, organisation development specialists, instructional designers and digital creatives) which means we are one of the few teams in the market capable of designing and delivering end-to-end learning experiences that are equal parts creative and commercial. We draw on our honed methodology to ensure that every learning experience we create is based on scientific evidence, while engaging and impactful in its application.

KEY OUTCOMES

• Over 2,500 employees have participated in the program to date
• 
  
• Extremely positive feedback regarding its value and impact
• 
  
• The program is considered to have positively contributed to improved employee engagement, the achievement of back-to-back enterprise agreements and minimal reputational risk as employees felt supported and respected through change
• 
  
• Reduced resistance to change was identified as a contributing factor in the successful launch of innovative new products and services as our client consolidated its position as a leading eCommerce business