One of the largest banks by market capitalisation in Australia, they approached us to redesign a major development program that was launched in 2014 for leaders to uplift operational excellence across the organisation.

CHALLENGE & SOLUTION

While the content of the program has largely hit the mark with its audience, feedback highlights opportunities for the delivery to more closely meet the needs of modern learners, including greater choice in when, where and how learning is accessed. Given the value of the program to enhanced business operations, the redesign also needed to consider how to deliver the program at scale for global cohorts to expand its impact.

Redesign of the operational excellence program focused on ‘blending out’ the 11-module offering across a variety of digital learning channels to reduce the reliance on face-to-face delivery. Examples include eLearning, animation, video, screencasts and curated content. Broadening out the way that learners could interact with the content subsequently ‘freed up’ time within workshops to focus on application rather than theory, through job-relevant case studies, scenarios and peer coaching, boosting engagement with the material and enabling transfer of learning into practice.

WHAT WE DID

• Learning Consulting
• Learning Program Design
• eLearning
• Video Production
• Animation
• Content Curation
• Graphic Design
• Digital & Print Collateral
• 
  

CALLOUT

Co-Design Emphasis
We partnered closely with subject matter experts, program alumni and end users to select the right learning channel for the right content. This required the ability to quickly ‘get up to speed’ with highly technical material and ‘keep up’ with knowledgeable SME’s as the redesign took place. 

Art and Science
While focusing on creative and engaging ways to deliver the content, we also took a rigorous approach to making decisions about which learning channel to utilise. based on the stability, complexity and sensitivity of specific content. To support this process, we shared a decision-making tool with SMEs that considers the stability, complexity and sensitivity of content, promoting alignment and confidence with channel choices.

Digital Production Prowess
Our redesign halved the face-to-face learning time, while introducing 48 bite-sized digital assets of between 2- 15 minutes each. These various learning ‘chunks’ are designed to be completed as pre-work prior to practical and applied face-to-face sessions. Our strong project management and production skills ensure that the design and development of this large and highly reusable asset set meets or exceeds agreed time, budget and quality measures.

KEY OUTCOMES

With content mapping now complete, in the second phase of this project we will design and build the new format face-to-face workshops, as well as the 48 digital learning assets that now make up the program, prior to relaunching it across the enterprise later in the year.