CHALLENGE & OPPORTUNITY

To promote a culture characterised by employee engagement and empowerment, ANZ identified a need to support people managers to conduct challenging and necessary conversations with direct reports in a constructive way. 

In light of the organisation's digital transformation agenda, an opportunity was further identified to make a step change in how learning is conceptualised and delivered at ANZ, through leveraging Virtual Reality (VR) technology in crafting this solution.

WHAT WE DID

• Identified 5 best practice principles of courageous conversations: Be Prepared, Be Centred, Be Open, Be Caring, Be Real 
• Designed an immersive, multi-faceted learning experience incorporating VR
• Wrote and filmed 3 relevant scenarios for VR including managing performance (e.g. a disengaged long term employee), engaging a high performer who is not living the organisation’s values and communicating impacts to roles when there is organisational change)
• Quick Reference Guides to support ongoing learning and just-in-time support