BUSINESS NEED

A dynamic and changing external environment, a new technology initiative, and a commitment to enhancing the customer experience were at the centre of the change agenda for Sedgwick. Culminating in an operating model refresh, process simplification and technological uplift, Spring Point were engaged to support the change management process by assessing, planning, and implementing a broad range of activities to enable the transformation.​

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WHAT WE DID

Spring Point utilised a multi-method approach to assist the change management process, including:​

• Generating data driven insights to inform the change plan, including a change readiness and needs assessment, and stakeholder mapping;​
• Ongoing change management support across a 6 month period to define and structure key activities​;
• Communications planning, design and asset creation to inform and engage the workforce across the duration of the program​;
• Coaching and advisory support for senior leaders throughout the transformation process​;
• Design and facilitation of a blended change leadership program to assist leaders in navigating the transformation, including: self assessments, learning transfer activities and immersive workshops.
  

OUTCOME

The program enabled Sedgwick to make a successful transition to a new operating model, and increased change capability across leadership roles, all while maintaining organisational values at the forefront. ​