In the context of an increasingly competitive health insurance industry and a new, dynamic strategy to execute, Bupa engaged Spring Point to design and deliver a bold capability program to build the skills required for the journey ahead. With a clear focus on enhancing business partnering and consulting skills for critical roles in the business, Spring Point created a blended learning solution for core functional teams, enhancing their ability to create value for the organisation.

BUSINESS NEED

To equip the Finance, Technology and People Teams with the knowledge and skills to become trusted advisors and impactful partners for the business. Due to the disruption of COVID-19 and new working from home requirements, Spring Point rapidly adapted the program to be delivered virtually, and reshaped the learner journey to be more flexible and scalable. 

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WHAT WE DID

Developed a blended learning solution, designing and delivering the following features:​

• Activation Sessions to create a baseline for the development experience​;
• 180-degree surveys and reports, including a group debrief and group coaching to embed learning and development;
• Immersive, virtual workshops, covering the following topics: trusted advisor, strengths-based working, consulting skills, stakeholder engagement, strategic thinking, difficult and meaningful conversations, resilience and continuous improvement​;
• Curated content to prime participants, Learning Transfer Activities to apply skills, and on the job tools to refresh on key models and concepts​;
• Created toolkits and briefing sessions to equip Leaders to support the development journey​.
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OUTCOME

The program has continued to expand over the past 2 years to additional cohorts, with increases in self reported capability uplift and NPS from participants.