CHALLENGE & OPPORTUNITY

Spotless is the leading provider of integrated facilities services in Australia. The work Spotless does across industries in a range of contexts has a significant impact on the clients and communities they support. 

To meet the increased service expectations of one of their biggest clients, BHP, Spotless needed a partner to design and develop an induction and training program for all staff working for that particular client at different mining sites.

The project presented a significant chance to reshape the experience of many thousands of BHP employees and contractors, and the communities in which they live.

WHAT WE DID

We designed, developed and facilitated a blended learning program including elearning modules, video, face-to-face workshop, manager and ongoing support materials.

Features of the fully-immersive, 5 day, face-to-face bootcamp included an emphasis on connecting and used high quality, graphically designed assets that reflected the demographic of the young workforce

THE OUTCOME

By delivering a learning experience that represented a case-in-point for the customer experience sought by BHP, Spotless employees were able to experience the importance of great service and connection first-hand. 

Feedback provided both by program participants and end customers (mining site residents) indicated that the program fundamentally reshaped the quality of life for people living in mining sites.