CHALLENGE

The RFDS WA operates an iconic, service orientated organisation and does so against the context of constrained budgets, high service demand, and a complex regulatory environment. The RFDS were seeking to restructure their Aviation Division in order to identify operational efficiencies and to prepare the organisation for future growth and strategic redirection. Against the backdrop of a change in organisational leadership, the organisation was seeking a trusted, independent partner to review the structure, capability and culture of the Aviation Division as they prepared for the future.

WHAT WE DID

We facilitated a review that centered on engaging the leadership team to develop an efficient Aviation Division structure that eliminated role clarity issues impacting accountability, and that hard baked regulatory requirements into roles, teams and functions. Leadership, capability and process improvements were front of mind and part of the key recommendations to emerge from this review. Key phases of work included design of a tailored evaluative framework and structural design principles, leadership team consultation, and the exploration of multiple structural options. This work then proceeded to detailed role design, and the development of a set of priority recommendations across capability, leadership, process and governance domains.

OUTCOME



The immediate outcomes include role changes across 3 levels of the structure, the implementation of a capability and team effectiveness programs of work. Implementation of transformational programs of work proposed by this review are scheduled for phase 2 activation.