SUPPORTING PEOPLE THROUGH CHANGE

Industry: Transport, postal and warehousing

In an age of digital disruption, as our client evolved to meet marketplace challenges, the skills and capabilities of employees needed to evolve and support future business aspirations.

Managing the accelerating decline of letters as customers continued to switch to alternative modes of communication, significant changes faced the organisation, including a three year program of job reductions in the postal business.

STRATEGY AND EXECUTION

Industry: Not-for-profit 

Our client advocates for, equips and empowers profit-to-member superannuation funds and insurers to achieve mentally healthy workplaces for their staff and members.

Their vision, pure and simply, is an Australia where all workplaces are mentally healthy.  

Having recently revised their business strategy, our client (a not-for-profit organisation working with mental health) now sought to align their culture and ways of working to support delivery of strategic objectives.

STRATEGY AND EXECUTION

Industry: Not-for-profit 

Our client advocates for, equips and empowers profit-to-member superannuation funds and insurers to achieve mentally healthy workplaces for their staff and members.

Their vision, pure and simply, is an Australia where all workplaces are mentally healthy.  

Having recently revised their business strategy, our client (a not-for-profit organisation working with mental health) now sought to align their culture and ways of working to support delivery of strategic objectives.

STRATEGY AND EXECUTION

Industry: Not-for-profit

Our client advocates for, equips and empowers profit-to-member superannuation funds and insurers to achieve mentally healthy workplaces for their staff and members.

Their vision, pure and simply, is an Australia where all workplaces are mentally healthy.  

Having recently revised their business strategy, our client (a not-for-profit organisation working with mental health) now sought to align their culture and ways of working to support delivery of strategic objectives.

STRATEGY AND EXECUTION

Industry: Not-for-profit 

Our client advocates for, equips and empowers profit-to-member superannuation funds and insurers to achieve mentally healthy workplaces for their staff and members.

Their vision, pure and simply, is an Australia where all workplaces are mentally healthy.  

Having recently revised their business strategy, our client (a not-for-profit organisation working with mental health) now sought to align their culture and ways of working to support delivery of strategic objectives.

CHALLENGE & SOLUTION

Equipping employees with the skills and practical strategies to come to terms with and manage change emerged as a priority. A blended, “Leading Self Through Change” program incorporating face-to-face workshops, eLearning, a participant journal and practical resources was developed to ensure that employees have the understanding, tools and resilience to effectively navigate and lead themselves though ongoing ambiguity. 

In addition, managers needed the skills and confidence to lead their teams through the disruption while balancing the commercial implications of the transition. 

We designed, developed and deployed a blended learning program comprising of four modules for Leading Self through Change, each exploring a different aspect of an individual’s change journey including:

  1. Module 1: Understanding change and my reactions to it
  2. Module 2: Responding in a constructive way to changes
  3. Module 3: Sustaining my progress and wellbeing during change
  4. Module 4: Supporting others to manage change well

As well as four modules for Leading Others through Change:

  1. Module 1: Gain insight to leading others through change
  2. Module 2: Take action to support and respond to their teams as they work through change
  3. Module 3: Leading a sustained approach to dealing with ongoing ambiguity and change
  4. Module 4: Change communications challenges


CHALLENGE & SOLUTION

With an ambitious strategy to deliver workplace mental health solutions of increased scale and impact, this not-for-profit understood the need quickly align their culture and ways of working to support their new direction. Our client was already in the midst of significant structural changes in line with their new approach, and it was therefore important to not only support employees to come to terms with necessary changes, but to galvanise them around a new culture that would support achievement of their purpose.

We created and facilitated an energetic, highly immersive strategy and culture off-site for the entire team, anchoring our work to our client’s purpose and values. We introduced a model of high-performance culture, supporting the team to identify and work through points of tension and clearly articulate the cultural trade-offs necessary to deliver their strategy. Other workshop feature components included a culture ‘current state’ review; a Customer Panel Discussion to build shared understanding and alignment between strategic objectives and customer needs; and action-planning to identify essential changes to ways of working needed to achieve the new culture.

To support activation of the new strategy and ways of working, we regrouped with the executive and senior leadership team to design and deliver a peer coaching masterclass at their leadership offsite. The session was focussed on building skills for having necessary leadership conversations, and establishing collective habits for accelerating team performance and success.

CHALLENGE & SOLUTION

With an ambitious strategy to deliver workplace mental health solutions of increased scale and impact, this not-for-profit understood the need quickly align their culture and ways of working to support their new direction. Our client was already in the midst of significant structural changes in line with their new approach, and it was therefore important to not only support employees to come to terms with necessary changes, but to galvanise them around a new culture that would support achievement of their purpose.

We created and facilitated an energetic, highly immersive strategy and culture off-site for the entire team, anchoring our work to our client’s purpose and values. We introduced a model of high-performance culture, supporting the team to identify and work through points of tension and clearly articulate the cultural trade-offs necessary to deliver their strategy. Other workshop feature components included a culture ‘current state’ review; a Customer Panel Discussion to build shared understanding and alignment between strategic objectives and customer needs; and action-planning to identify essential changes to ways of working needed to achieve the new culture.

To support activation of the new strategy and ways of working, we regrouped with the executive and senior leadership team to design and deliver a peer coaching masterclass at their leadership offsite. The session was focussed on building skills for having necessary leadership conversations, and establishing collective habits for accelerating team performance and success.

 

 

CHALLENGE & SOLUTION

With an ambitious strategy to deliver workplace mental health solutions of increased scale and impact, this not-for-profit understood the need quickly align their culture and ways of working to support their new direction. Our client was already in the midst of significant structural changes in line with their new approach, and it was therefore important to not only support employees to come to terms with necessary changes, but to galvanise them around a new culture that would support achievement of their purpose.

We created and facilitated an energetic, highly immersive strategy and culture off-site for the entire team, anchoring our work to our client’s purpose and values. We introduced a model of high-performance culture, supporting the team to identify and work through points of tension and clearly articulate the cultural trade-offs necessary to deliver their strategy. Other workshop feature components included a culture ‘current state’ review; a Customer Panel Discussion to build shared understanding and alignment between strategic objectives and customer needs; and action-planning to identify essential changes to ways of working needed to achieve the new culture.

To support activation of the new strategy and ways of working, we regrouped with the executive and senior leadership team to design and deliver a peer coaching masterclass at their leadership offsite. The session was focussed on building skills for having necessary leadership conversations, and establishing collective habits for accelerating team performance and success.

CHALLENGE & SOLUTION

With an ambitious strategy to deliver workplace mental health solutions of increased scale and impact, this not-for-profit understood the need quickly align their culture and ways of working to support their new direction. Our client was already in the midst of significant structural changes in line with their new approach, and it was therefore important to not only support employees to come to terms with necessary changes, but to galvanise them around a new culture that would support achievement of their purpose.

We created and facilitated an energetic, highly immersive strategy and culture off-site for the entire team, anchoring our work to our client’s purpose and values. We introduced a model of high-performance culture, supporting the team to identify and work through points of tension and clearly articulate the cultural trade-offs necessary to deliver their strategy. Other workshop feature components included a culture ‘current state’ review; a Customer Panel Discussion to build shared understanding and alignment between strategic objectives and customer needs; and action-planning to identify essential changes to ways of working needed to achieve the new culture.

To support activation of the new strategy and ways of working, we regrouped with the executive and senior leadership team to design and deliver a peer coaching masterclass at their leadership offsite. The session was focussed on building skills for having necessary leadership conversations, and establishing collective habits for accelerating team performance and success.

WHAT WE DID

Learning Design 
Content and Tool Development
Facilitation and eLearning Deployment
Training Evaluation
Reporting

WHAT WE DID

Culture Diagnosis
Workshop Design
Facilitation
Customer Panel Interviewing
Senior Stakeholder Engagement

WHAT WE DID

Culture Diagnosis
Workshop Design
Facilitation
Customer Panel Interviewing
Senior Stakeholder Engagement

WHAT WE DID

Culture Diagnosis
Workshop Design
Facilitation
Customer Panel Interviewing
Senior Stakeholder Engagement

WHAT WE DID

Culture Diagnosis
Workshop Design
Facilitation
Customer Panel Interviewing
Senior Stakeholder Engagement

CALLOUT

Blended solution for modern learners

Our design is a blended learning solution that meets the needs of modern learners (i.e. they are “just in time, just enough and just for me”). Ingredients of this program included immersive workshops, individual and group coaching, eLearning, learning games, curated content, workbooks, quick reference guides,  performance support tools and learning transfer activities.

Learning that's Sticky

While we pride ourselves on the progressive nature of our learning design, we are also highly pragmatic. With strong expertise in neuroscience and contemporary adult learning principles, this learning was designed to promote enduring behavioural change. We do this by targeting the ‘knowing- doing’ gap, through solutions with a bias towards application and reinforcement to maximise learning transfer on the job. 

Evidence Based Content

Our firm includes a wide range of specialists (management consultants, organisational psychologists, organisation development specialists, instructional designers and digital creatives) which means we are one of the few teams in the market capable of designing and delivering end-to-end learning experiences that are equal parts creative and commercial. We draw on our honed methodology to ensure that every learning experience we create is based on scientific evidence, while engaging and impactful in its application.

CALLOUT

Culture Expertise

Our deep understanding of organisational culture enabled us to provide clarity on the tensions and trade-offs required to define a high performing culture, and to identify evidence-based points of alignment to strategic outcomes.

Change Management

We leveraged our experience in not only defining but creating high performance culture to identify key organisational levers for culture change and define a pragmatic approach to implementation. We also supported employees to come on a journey of change acceptance and to feel empowered to create meaningful change in their organisation.

Facilitation Capability

Our facilitation capability enabled the open and challenging discussions and decisions necessary to create genuine alignment and shared vision for cultural change.

CALLOUT

Culture Expertise

Our deep understanding of organisational culture enabled us to provide clarity on the tensions and trade-offs required to define a high performing culture, and to identify evidence-based points of alignment to strategic outcomes.

Change Management

We leveraged our experience in not only defining but creating high performance culture to identify key organisational levers for culture change and define a pragmatic approach to implementation. We also supported employees to come on a journey of change acceptance and to feel empowered to create meaningful change in their organisation.

Facilitation Capability

Our facilitation capability enabled the open and challenging discussions and decisions necessary to create genuine alignment and shared vision for cultural change.


CALLOUT

Culture Expertise

Our deep understanding of organisational culture enabled us to provide clarity on the tensions and trade-offs required to define a high performing culture, and to identify evidence-based points of alignment to strategic outcomes.

Change Management

We leveraged our experience in not only defining but creating high performance culture to identify key organisational levers for culture change and define a pragmatic approach to implementation. We also supported employees to come on a journey of change acceptance and to feel empowered to create meaningful change in their organisation.

Facilitation Capability

Our facilitation capability enabled the open and challenging discussions and decisions necessary to create genuine alignment and shared vision for cultural change.

CALLOUT

Culture Expertise

Our deep understanding of organisational culture enabled us to provide clarity on the tensions and trade-offs required to define a high performing culture, and to identify evidence-based points of alignment to strategic outcomes.

Change Management

We leveraged our experience in not only defining but creating high performance culture to identify key organisational levers for culture change and define a pragmatic approach to implementation. We also supported employees to come on a journey of change acceptance and to feel empowered to create meaningful change in their organisation.

Facilitation Capability

Our facilitation capability enabled the open and challenging discussions and decisions necessary to create genuine alignment and shared vision for cultural change.

 

KEY OUTCOMES

- Over 2,500 employees have participated in the program to date
- Extremely positive feedback regarding its value and impact
- The program is considered to have positively contributed to improved employee engagement, the achievement of back-to-back enterprise agreements and minimal reputational risk as employees felt supported and respected through change
- Reduced resistance to change was identified as a contributing factor in the successful launch of innovative new products and services as our client consolidated its position as a leading eCommerce business

KEY OUTCOMES

Through carefully facilitated discussion and action, our client was able to cultivate a shared understanding of the culture they needed to support their strategy, and the steps necessary to achieve this. 

Outcomes of the day were captured in an insights and action pack, enabling the team to move quickly to implementation. 

Peer coaching was identified as a critical competency, and developed via a masterclass which enhanced individual skills and collective leadership habits.

KEY OUTCOMES

Through carefully facilitated discussion and action, our client was able to cultivate a shared understanding of the culture they needed to support their strategy, and the steps necessary to achieve this. 

Outcomes of the day were captured in an insights and action pack, enabling the team to move quickly to implementation. 

Peer coaching was identified as a critical competency, and developed via a masterclass which enhanced individual skills and collective leadership habits.

KEY OUTCOMES

Through carefully facilitated discussion and action, our client was able to cultivate a shared understanding of the culture they needed to support their strategy, and the steps necessary to achieve this. 

Outcomes of the day were captured in an insights and action pack, enabling the team to move quickly to implementation. 

Peer coaching was identified as a critical competency, and developed via a masterclass which enhanced individual skills and collective leadership habits.

KEY OUTCOMES

Through carefully facilitated discussion and action, our client was able to cultivate a shared understanding of the culture they needed to support their strategy, and the steps necessary to achieve this. 

Outcomes of the day were captured in an insights and action pack, enabling the team to move quickly to implementation. 

Peer coaching was identified as a critical competency, and developed via a masterclass which enhanced individual skills and collective leadership habits.

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EXECUTING A CUSTOMER-CENTRIC ENTERPRISE STRATEGY

Industry: Energy
As one of the largest ASX listed investors in renewable energy, the organisation recently refreshed its enterprise strategy to respond to the changing environment in which they operate. The Customer Market Operations team sought out a partner to support them with the execution of their enterprise strategy which centred around three simple priorities: growth, transformation and social license.

 

WHAT WE DID

Leadership Development
eLearning
Workshop Facilitation
Peer Coaching
Train the Trainer
Digital & Print Collateral
Learning Consulting
Blended Learning

 

CHALLENGE & SOLUTION

Following the success of the Everyday Leader program (which was Highly Commended at the 2017 AITD Excellence Awards), they seized the opportunity to continue building the skillsets of ‘everyday leaders’. This continued investment recognises that it’s often the small things, done well and consistently, that have a big impact on performance and engagement.
We partnered with the retail asset management company to create Everyday Leader Beyond, a six month leadership development program that reinforces the role of leaders in embedding the organisation’s new values and translating its brand strategy of Making Things Better, Easier and More Enjoyable into a lived experience for teams.
Everyday Leader Beyond consists of a masterclass series, peer coaching sessions, eLearning modules, People Leader Portal resources and a “Better Way” Showcase to highlight new ideas and ways of leading.

 

CALLOUT

Blended Learning Nous
Our ability to craft a multi-faceted program combining experiential, social and formal learning through both digital and face-to-face channels was key to success. This blended approach sparked deeper dialogue between participants, a greater level of comfort using technology for learning and increased commitment to reflective practice (leaders regularly blogged about their experiences and reflections).

Joined Up Approach
While the target audience for Everyday Leader Beyond was frontline to mid-level managers, we understood the need to involve senior leaders in the solution to create a unified leadership community. One mechanism for this, was the creation of specific roles for senior leaders as ‘captains’ of the peer coaching groups. This role enabled leaders to share their experience and insights with the next level of leaders, while getting to know talent from different parts of the business.

Facilitation Firepower
With 82 shopping centres across the country, the workshop and masterclass components of the Everyday Leader programs required our support for national delivery. We drew on our pool of dynamic facilitators located in every major capital city to engage and stretch participants in immersive and highly interactive sessions.

 

KEY OUTCOMES

The development of new, ‘everyday’ leadership skills with 84% of participants agreeing that they were able to put this learning into practice. What’s more, 69% of senior leaders sponsoring the program noticed the subsequent capability uplift.
Post program, 87% of participants said they had a better appreciation of a leader’s role in creating memorable employee experiences and felt confident to do so. 82% of participants felt more connected with their peers, willing to collaborate and united as one leadership community.
92% of senior leaders agreed that their sponsorship and involvement in the program added value to their own leadership development.

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